About DELIVER:
DELIVER () is one of the fastest growing global B2B events companies with a market leading Net Promoter Score. Our values are People, Planet, Profit in that order. Combining these values, we bring top retailers and vendors together for pre-qualified one-to-one meetings within the commerce & supply chain sectors. After becoming the market leader in Europe, we're expanding our portfolio to the US and to Asia.
Working at DELIVER:
We are a fully remote diversified and talented team spread all over the world allowing everyone to achieve the work-life balance that is so crucial to a successful and forward-thinking organisation.
We are also an organisation of shared values.
At the heart of everything we do is a meaningful and demonstrable commitment to Diversity, Equality & Inclusion.
Since our creation in 2016, we lead the way in our approach to sustainability: we are 100% carbon neutral including scope 3 emissions as all our events have been eco-conceived and all their carbon emissions, including delegates' travels, have been offset. Working with our climate action partners, we have planted and safeguarded the equivalent of more than 300,000 trees in the Amazon rainforest to date.
At DELIVER, we are proud to work for a purpose larger than ourselves and to redistribute all the surplus that our valuable work has produced: 100% of DELIVER's profits are reinvested in ethical, sustainable & socially responsible funds which are contributing to United Nation's Global Sustainable Goals.
In short, we're a positive impact company where:
We Work From Anywhere & We Deliver With Care
We Are Carbon & Profit Neutral
Job Title: Delegate Account Associate/ Executive
Reports to: Delegate Director
Contract: Full Time/ Permanent
Location: Global - Full remote
Salary package: 35,000 GBP base salary + uncapped commissions + up to 30% on target bonus
Role Summary:
- Engage with the global community of retail decision makers at C&D level and enroll them as hosted buyers (no entry fees and travel expenses covered) for our 3 premium events in Europe, US and Asia in order to have 1:1 meetings with our sponsors across the supply chain industry.
- Provide full VIP delegate support from confirming their attendance to assisting them in their travel arrangement and in their meetings agenda scheduling.
- Account manage sponsors by obtaining their retail brand wishlists and their lists of preferred VIP personal invitations as well as ensuring their meetings agenda is full.
- Post show, follow up with both sponsors and VIP retailers to ensure that business opportunities generated onsite are converting into actual partnerships in order to maximize our sponsors' ROI.
- Role split: 50% delegate acquisition and 50% account management (delegates & sponsors)
Responsibilities:
- Proactively self-source and convert your delegate pipeline across 3 geographies (Europe, US and Asia) while ensuring strict quality criteria are met (delegate seniority, company size, delegate geography, delegate novelty and good match with sponsors services)
- Reach company's sales activity targets via extensive daily call time and significant number of weekly phone conversations
- Ensure accurate and timely update of the CRM and daily pipeline reporting
- Build and sustain long-lasting relationships with the global retail community
- Assist sponsors in all aspects relating to their meetings expectations through the recruitment of their wishlisted retail brands as well as their preferred retail delegates
- Assist delegates in their travel arrangement and refund
- Assist both delegates and sponsors in scheduling their 1:1 meetings via our in-house developed registration and matchmaking platform accounting for their respective needs and services
- Post show, work alongside with delegates and sponsors to track contracts generated thanks to our inter-mediation and ensure that delegates remain responsive to sponsors to whom they showed interest in their services
- Work in partnership with the Sales team to impress our sponsors with your account management
Requirement and Skills:
- 2 to 4 years of experience in delegate sales / account management ideally in the events with VIP delegates, or in recruitment of executives in B2B sales
- Native or bilingual proficiency in English
- At ease in international environments
- Strong communicator & people person
- Dynamic with high positive energy
- Enthusiastic about picking up the phone for outbound calls and and allocating substantial time for meaningful phone conversations every day
- Comfortable interacting with C&D level people with a good understanding of social etiquette
- Successful in building rapport and trust
- Results driven
- Organised and able to prioritize workload with competing priorities and deadlines
- High ability in rigorously using CRM systems (daily updates, workflows and reports)
- Experienced in using LinkedIn and B2B lead generation solutions
- High speed cable internet access in a quiet workspace
- Open and eligible to global travel several weeks per year
Some of Our Benefits:
- Full remote
- 35 hours a week: 09:00 - 17:00 UK time, Monday - Friday
- Generous annual leave policy: 8 weeks / 40 days of Paid Time Off days including bank holiday
- Above-market compensation policy & transparent salaries (at DELIVER, there's no bias as all salaries are shared internally)
- Monthly Work From Home allowance
- Pension contribution
