Speak Up London are looking for talented Sales Executives to join a highly dynamic and fast-growing English language school based in Central London.
- Do you have proven experience in Sales and Customer Service?
- Are you an excellent communicator who has great organizational skills?
- Do you want to gain valuable experience working within a fast-paced business?
If so, we want to talk to you!
You must be bilingual in any language (preferably Spanish or Italian) as you will need to be selling to students who are unable to speak English.
About the Company
Speak Up London is an English School located on one of the most famous streets in the capital, Oxford Street. We are an institute accredited by the British Council for the teaching of English and in addition to being a Cambridge Exam Preparation Centre, Speak Up London is a member of English UK and the Association for Learning Languages. We have been providing English courses to thousands of satisfied students since 2012.
About the Position
As a Sales Executive, you will be responsible for providing excellent customer service to all prospect and current students studying at Speak Up London. You will be advising and assist them throughout the course enrolment process as well as offer full support and guidance in relation to any other queries they may have.
Our students are the core of our business therefore, you are expected to provide outstanding levels of customer service at all times!
Key Responsibilities and Accountabilities:
- Actively contacting prospective students to advise them in their study choices with a focus on converting them into students.
- Show the highest level of service when dealing with prospective students and current students by consistently achieving quality targets defined by management.
- Monitor and respond to enquiries in a prompt manner.
- Work outside of normal working hours when required to provide support to the Sales team on internal and external events.
- Update internal reports and database when required with daily activity.
- Continuously strive to exceed set targets and KPIs
- Ensuring excellent customer service is being provided at all times.
- Ensure all information provided to applicants and students is accurate.
- Basic knowledge of a CRM system and a student database.
Who we are looking for
We are looking for highly motivated individuals who are driven to achieve targets. Applicants must be able to work well under pressure and to tight deadlines. You must be comfortable dealing with difficult situations and be able to think quickly on your feet! In order to be successful in this role, you must be sales and customer service oriented.
- The ideal candidate will have previous experience in a sales position and excellent communication skills.
- Understanding and converting prospects into students.
- Excellent verbal and written communication skills,
- Understand the needs of prospective clients, customers and provide the assistance they need.
- A team player who knows how to share credit for collective achievements.
- Result-orientated and can maintain a high level of self-motivation.
- Excellent organisational skills, time management, and attention to details.
- You're passionate about learning and improving your skills.
- You will be target and outcome driven with monthly/quarterly KPI's and sales targets.
- Bilingual speaker preferably in Spanish or Italian (or both is a bonus)
- You must be fluent in English
Please no agencies!
- £28,000 + discretionary bonus scheme
- Job Type - Full-time
