Technical Support Specialist (French and German speaking)

Job Opportunity: German and French speaking Support Specialist
Salary: £22,000 per annum
Contract: Full-time, permanent
Location: Sheffield, S6 (office-based, excellent transport links)

Verus Recruitment is excited to partner with a market leader in the digital print industry to find a Support Specialist to join their dynamic support team. This is an excellent opportunity to be part of an innovative, fast-paced organisation dedicated to delivering exceptional customer service to a global network of resellers and end-users.

The Role:
As a Support Specialist, you ll play a key role in ensuring customer satisfaction by responding to technical inquiries and providing guidance on the company s proprietary software and digital ecosystem. Based in the Sheffield office, you ll collaborate with a small, dedicated team, acting as both a customer advocate and brand ambassador.

Key Responsibilities:

• Deliver professional, courteous support to customers, resolving technical inquiries efficiently.
• Build and maintain strong relationships with customers through interactive communication.
• Provide accurate and complete information using available resources.
• Conduct product setup and training sessions for new customers.
• Troubleshoot issues across the company's product range and ensure resolutions.

Essential Skills:

• Fluency in French and German (spoken and written).
• Outstanding customer service and communication skills.
• Positive, proactive, and adaptable attitude with attention to detail.
• Excellent interpersonal and problem-solving abilities.
• Ability to manage a varied workload and work both independently and as part of a team.
• A commitment to learning and adapting to new technologies.

Desirable Skills:

• Experience with print technology.
• Exposure to a range of technology systems.

What We re Looking For:

The ideal candidate will thrive in a collaborative environment and have a passion for delivering customer success. If you re an innovative problem-solver with a people-focused approach and a desire to make a positive impact, this role is perfect for you.

What s on Offer:

• Competitive salary of £22,000 per annum.
• The chance to work with an industry leader in an entrepreneurial and rewarding environment.
• Excellent transport links to the Sheffield S6 office location.

How to Apply:
If you re ready to take the next step in your career and join a forward-thinking company, we d love to hear from you! Apply now through Verus Recruitment.

Verus Recruitment is an equal-opportunity recruiter on behalf of its client.