Job Title: Nordic Speaking Customer Service Team Leader
Salary: £39,000 per annum
Location: Nottingham (Hybrid role)
Contract: Permanent
We are looking for a dynamic and motivated Nordic Speaking Customer Service Team Leader to lead our client's team in Nottingham. This is a fantastic opportunity for an experienced professional who thrives in a leadership role and is passionate about delivering exceptional customer service. If you have strong leadership experience, fluency in a Nordic language, and are looking for a challenging yet rewarding opportunity, we want to hear from you!
Key Responsibilities:
- Team Management: Oversee the day-to-day operations of the Customer Service Team, ensuring the team is working efficiently and effectively.
- Order Processing: Manage the team’s order processing, ensuring accuracy and timely delivery.
- Customer Relations: Be responsible for managing and maintaining positive customer relationships, resolving any issues or escalations.
- Reporting: Compile and present detailed reports on team performance, customer feedback, and operational metrics.
- Coaching & Training: Conduct 1:1s with team members, providing coaching and training to help them grow professionally and improve performance.
What We're Looking For:
- Fluency in a Nordic language: Native-level fluency in Danish, Swedish, or Norwegian is essential.
- Leadership Experience: Proven experience in a leadership or team management role, ideally within a customer service environment.
- Commutability to Nottingham: You must be able to commute to Nottingham for this hybrid role.
- SAP Experience: Experience with SAP is preferred but not mandatory.
- Strong Excel Skills: Advanced Excel skills are essential for compiling reports and analyzing data.
If you’re a proactive, customer-focused leader who is looking for an exciting new challenge in a hybrid working environment, apply now and join our client's team!
