Customer Success Manager – Dutch Speaking (SaaS / Sustainability / Supply Chain)
Location: London - Hybrid (Once a week in office)
Languages: Fluent Dutch & English
Type: Permanent | Full-time
Are you passionate about driving customer success in a mission-led tech environment?
We’re working with an innovative scale-up that’s transforming how global supply chains ensure transparency, sustainability, and compliance through cutting-edge technology.
As a Dutch-speaking Customer Success Manager, you’ll play a pivotal role in building long-term relationships with enterprise customers across Europe — ensuring smooth onboarding, strong product adoption, and measurable business outcomes.
What You’ll Do
- Act as the trusted partner for a portfolio of Dutch and European enterprise clients.
- Lead onboarding, training, and adoption journeys to ensure maximum value from the platform.
- Develop and execute success plans aligned to each client’s goals and compliance needs.
- Work closely with Product, Operations, and Technical teams to deliver an exceptional customer experience.
- Monitor usage and engagement metrics, identifying opportunities for growth, renewal, and expansion.
- Translate customer feedback into actionable insights to help shape product improvements.
What We’re Looking For
- Fluent in Dutch and English (written and verbal).
- Proven experience in Customer Success, Account Management, or Implementation within a SaaS or B2B tech environment.
- Strong client-facing and stakeholder management skills — confident communicating with senior decision-makers.
- A proactive, consultative approach with the ability to guide customers through change and adoption.
- Interest or experience in sustainability, ESG, or supply chain traceability would be highly advantageous.
- Excellent organisational and communication skills, with an eye for process and detail.
Why You’ll Love It
- Be part of a purpose-driven tech company solving real global challenges.
- Collaborate with an international team that values integrity, innovation, and impact.
- Competitive salary package with opportunities for growth and development.
- Work in a dynamic, fast-paced environment where your ideas truly make a difference.
Interested?
If you’re a Dutch-speaking CSM ready to help organisations build trust and transparency across their supply chains, we’d love to hear from you.
