Are you an organised and proactive individual with a passion for supporting global sales teams? We are looking for a Sales Support Analyst to play a key role in driving our commercial success by delivering exceptional pre- and post-sales support to our international sales team and channel partners.
This position is critical in ensuring a seamless customer experience from lead qualification through to order management and beyond. You'll be preparing detailed quotations and proposals, processing service and equipment orders, and acting as a key point of contact for commercial documentation and CRM accuracy. You'll also liaise with channel partners and internal departments to ensure compliance and customer satisfaction.
Key Responsibilities:
- Provide day-to-day pre- and post-sales support for the global sales team.
- Prepare quotations and proposals for configured systems, software, and fee-based services.
- Coordinate with internal stakeholders for non-standard quotations to ensure scope and accuracy.
- Enter and process orders from customers and partners into the ERP system.
- Communicate order status updates to internal teams, partners, and customers.
- Ensure compliance with export requirements in partnership with Operations.
- Monitor sources (websites, RFQ boards, notifications) for new sales opportunities.
- Maintain CRM system (e.g., Salesforce) ensuring data integrity and current opportunity status.
- Respond to customer requests for commercial documents (insurance, compliance, legal, etc.).
- Support lead qualification from marketing events, website inquiries, and other channels.
- Assist with supplier registration processes and documentation submissions.
- Participate in Sales Operations projects and process improvements.
Essential Qualifications & Skills:
- Bachelor's degree in business, Marketing, or a related field (or equivalent experience).
- Minimum 2 years' experience in a Sales Support or Sales Operations role.
- Strong interpersonal skills with ability to work independently and cross-functionally.
- Excellent organisational and time-management skills with a focus on accuracy and detail.
- Effective verbal and written communication skills in English.
- Demonstrated ability to meet deadlines and prioritise competing tasks.
- Proficient with Microsoft Office tools (Excel, Word, Outlook, SharePoint).
- CRM experience (Salesforce preferred).
Preferred (but not essential)
- Experience working in a global or multi-lingual business environment.
- Familiarity with Doble's product portfolio or similar technical industries.
- Fluency in an additional language.
What We Offer
- Hybrid working model (3 days in office / 2 remote), with full-time on-site requirement for the first 6 weeks to complete training, inductions, and build team relationships.
- Pension plan to support your future.
- Subsidised private health insurance.
- Holiday allowance that grows with you - receive an additional day's holiday for each full year of employment, up to 5 extra days.
- Free electric car charging available at our Guildford office.
Additional Information
- This is an office-based role with no travel required.
- The role involves typical desk-based activities such as working on a computer, using a phone, reading, and producing documents.
- We are an inclusive employer and welcome applications from individuals who may need reasonable adjustments to support their application and working experience.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Would you like to discuss this job further?
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