Location: Edinburgh/Hybrid
Contract: Full-time, Permanent
Salary: £28,000-£30,000 per year
An established inbound travel company is seeking an experienced French Speaking Operations & Customer Care Executive to join its dynamic team in Edinburgh. This role sits within the Guaranteed Departure department and focuses primarily on supporting group travel across the UK & Ireland, particularly for the Spanish and South American markets.
Key Responsibilities as a French Speaking Operations & Customer Care Executive:Manage and oversee all elements of client bookings to ensure smooth tour operations.
Build strong working relationships with clients and suppliers.
Maintain up-to-date product knowledge and destination expertise.
Calculate technical timings and logistical planning for group itineraries.
Provide exceptional customer service to tour operator clients and their travellers.
Attend familiarisation trips, trade fairs, and meetings as required.
Fluent French, with Italian or Spanish considered a strong advantage.
Minimum 1 year of experience with a tour operator or similar travel service environment (e.g., hotel reservations, booking agency).
Strong knowledge of Scotland as a destination and its tourism products.
Proven experience in group travel operations.
Confident computer skills, including operations software and online research.
Ability to multitask, work under pressure, and remain enthusiastic in a fast-paced environment.
Excellent written and spoken English.
Ability to work both independently and as part of a team.
Competitive salary with opportunities for career progression.
A supportive, energetic team environment.
Hybrid working options available outside peak summer months.
Full role breakdown, benefits, and additional details provided at interview stage.
Please follow the link to apply or email your CV to / call Nichola on
If you have not been contacted within one week, unfortunately your application has not been successful on this occasion.
