We are seeking an Italian Speaking Customer Service Advisor to join a customer-focused team in Glasgow. The role involves supporting clients in the industrial and manufacturing industry with their enquiries while providing excellent service
Client Details
This is a permanent role in a well-established, medium-sized company within the industrial and manufacturing sector. The company is known for its focus on delivering high-quality customer service and maintaining strong client relationships.
Description
- Respond to customer enquiries in Italian and English via phone, email, and online platforms.
- Provide accurate and timely information about products and services.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with internal departments to resolve customer issues effectively.
- Maintain and update customer records in the database.
- Assist in identifying opportunities to improve customer service processes.
- Ensure all customer interactions are handled professionally and courteously.
- Support the team in achieving customer satisfaction and retention goals.
Profile
A successful Italian Speaking Customer Service Advisor should have:
- Fluency in both Italian and English, with excellent communication skills in both languages.
- Experience in a customer service role, ideally within the industrial or manufacturing sector.
- Strong organisational skills with attention to detail.
- Proficiency in using customer relationship management (CRM) systems.
- A proactive approach to problem-solving and customer support.
- The ability to work effectively as part of a team and independently.
- A commitment to delivering a high standard of customer service.
Job Offer
- A competitive salary around 27/28k
- A permanent contract with opportunities for growth within the company.
- Opportunities to work in the industrial and manufacturing industry.
- Comprehensive training and development programmes.
- HYBRID
