French & Dutch Customer Service Advisor

French & Dutch - Careline Advisor
Salary: 29,500
Location: London (Hybrid)
Hours: 40 hours per week

About the Organisation
This is a really exciting opportunity for a French & Dutch speaker with experience in customer service and a passion for excellent customer care. My client is a global customer?experience specialist that partners with some of the world's most trusted household?name brands, particularly within the health, nutrition, and food sectors. Their mission is to deliver exceptional consumer care across every touchpoint, ensuring customers feel supported, informed, and valued.

You'll be part of a dedicated multilingual Careline team that supports consumers across the Benelux region. The team includes product specialists, quality experts, and knowledge advisors who work together to provide accurate information, empathetic support, and a consistently high?quality customer experience.

The Role
As a Careline Advisor, you will be the first point of contact for consumers across a wide range of well?known food and nutrition products. You'll handle enquiries, offer guidance, and resolve concerns across multiple channels, including phone, email, and social media.
Your role will involve:

Key Responsibilities

• Supporting consumers across phone, email, and social media with empathy, clarity, and professionalism.
• Responding to product?related questions and concerns, ensuring accurate information is provided at all times.
• Managing social media interactions across platforms such as Facebook and Instagram, including moderation, publishing, and complaint handling.
• Taking ownership of each customer journey and ensuring timely, personalised resolutions.
• Maintaining accurate records of all interactions in CRM systems.

What We're Looking For

• Fluent French and Dutch speaker with strong English communication skills.
• Customer service experience
• Confident IT user (Google Suite, Microsoft Office; CRM experience such as Salesforce is a plus).
• Flexible, positive team player who enjoys a sociable, supportive environment.