Overview
London
Ref: 4303AM
Salary: up to £40,000 per annum depending on experience
Location: Central London
Hybrid work
Company Profile
A well-established tour operator specialising in creating tours in Great Britain and Ireland
Responsibilities
- Main duties: An exciting opportunity to take a lead role and be the main point of contact with clients building relationships with the aim to increase sales while providing outstanding service.
- The Role:
- Responsible for a small team ensuring smooth operations while also acting as a liaison between management and the team.
- To develop a relationship with your clients to understand their needs ensuring the products are best suited in order to increase sales and growth in the Far East.
- Be able to understand the client's sales cycle ensuring quotes are relevant.
- Ensuring the development and onboarding of new business.
- Supporting the Far East Sales Team in meeting client's requirements ensuring the best product is offered to maximise sale.
- Liaising with clients and internal teams in preparing itineraries, costings and quotes.
- Ensuring offers are competitive and profitable.
- Resolving any client queries as needed.
- Additional tasks may include: supporting the client during a tour ensuring itineraries, documents, hotel placements are checked, support 24-hour emergency assistance, support team members.
- Following a successful probation period, this position is offered on a hybrid working system.
Qualifications
- Fluent in Mandarin (written and spoken) essential
- Experience working within the travel or tour operations industry needed
- Knowledge of destinations in Great Britain and Ireland beneficial
- Passion for travel and tourism
- Excellent communication and organisational skills
- Strong financial understanding with the ability to handle a fast paced environment
- Proactive, dynamic and ability to multi task
- IT literate
- Able to work as part of a team as well as to take initiatives
