Customer Service & Sales Support Executive
Fluent German & English
Peterhead, Scotland OR Leighton Buzzard, England
Full Time Monday-Friday
£35,000 + Performance Bonuses
We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.
We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German-speaking customers and the field sales team.
Ideally, you will be available to start at 7:30am (Monday-Friday), however flexibility can be discussed.
The Role - Customer Service at the Core
This position is heavily focused on customer service.
You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions.
You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.
Key Responsibilities
- Handle incoming customer queries via phone and email in German and English
- Process orders accurately and promptly
- Send confirmations and resolve issues same day wherever possible
- Follow up on outstanding quotations to support order conversion
- Support field sales representatives with administrative and customer support tasks
- Update and maintain CRM systems
- Assist with customer account set-up
- Work closely with Operations to ensure smooth fulfilment
What We're Looking For
- Fluent German & English (written and spoken)
- Proven customer service experience
- Experience supporting sales teams or processing ordersStrong organisational and prioritisation skills
- Professional, adaptable, and self-motivated
- Confident using MS Office and CRM systems
- Strong communication skills and attention to detail
KPIs
- All customer queries responded to same day
- Orders received by 4pm processed by end of day
- Effective follow-up of quotations to support sales growth
Why Join?
- £35,000 depending on experience
- Performance-based bonuses
- Growing international business with real career opportunity
- Supportive and collaborative team culture
- A role where customer service truly matters
