Job Title: French Speaking Customer Service Advisor
Location: Lichfield (Hybrid)
Salary: £29,000
Contract: Permanent
French Speaking Customer Service Advisor
An established and growing organisation is seeking a French Speaking Customer Service Advisor to join their customer service team. This is an excellent opportunity for someone who enjoys helping customers, building strong relationships and working in a collaborative environment.
In this role, you will act as a key point of contact for customers and partners, providing high-quality support while working closely with internal teams to ensure queries, orders and requests are handled efficiently.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone, email and messaging platforms
- Deliver a high standard of customer service and ensure queries are resolved in a timely manner
- Process and manage customer orders, ensuring accurate information and timely delivery
- Handle customer complaints and ensure they are resolved in line with agreed service levels
- Maintain accurate records and track cases using internal systems
- Work closely with internal teams to resolve operational or delivery issues
- Maintain regular communication with customers and gather feedback where appropriate
- Support the onboarding of new customers and assist with account set-up processes
- Assist with special order requests and general administrative tasks
- Provide occasional support during busy periods, meetings or events
Skills & Experience
- Fluent French (spoken and written)
- Previous experience in a professional customer service role
- Excellent communication and interpersonal skills
- Friendly and professional telephone manner
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks and prioritise workload
- Confident using IT systems and Microsoft Office
This is a great opportunity to join a supportive organisation where you can contribute to delivering excellent customer service while developing your career within a collaborative team environment.
