Operations Sales Administrator

About the Role

Multi-Lingual Operations Sales Administrator

The Company

Kyron Street Ltd is an Irish company specialising in smart waste management for the public and private sectors. We are the largest distributor of the global leading Bigbelly smart waste platform product and are responsible for its deployment across 15 countries in Europe. We are headquartered in Ballymount, Dublin 24, with local offices in Paris, London, Madrid, Malaga, Hamburg and Rome.

As sustainability and smart cities becomes top of the agenda for companies and councils, the Bigbelly system is revolutionising street waste collection globally, and quickly becoming a vital tool in helping any Public or Private body reach their sustainability targets. We deliver this smart and sustainable waste management solutions to cities, universities, shopping centres and other facilities across these regions.

Bigbelly stations are completely self-powered (via solar technology) increasing waste capacity and dramatically reduce collection trips by an average of 86%, as well as reducing CO2 emissions. There are now over 100,000 units installed worldwide. As well as now being in almost every county in Ireland, Big Belly units are now found on the streets of New York, Madrid, Paris, Rome, Monaco, Dubrovnik, Malaga, London, Palma and beyond.

Kyron Street has already established a highly successful sales operation in Spain, Ireland, UK, Germany, Italy and France and as part of our continued growth, we are currently expanding our Operations Admin staff based in our HQ in Dublin.

The Role:

As Kyron Street continues to expand, we are looking to employ a multi-lingual Sales Operations Administrator to assist in the day-to-day activities across our deployments in our various territories. This is a full-time office-based position. The candidate must have fluent spoken and written English, with fluency in German or Dutch an advantage.

This is an exciting time for the company and the successful candidate will have a diverse and varied role, where you will be exposed to every aspect of the business, assisting the Sales Managers and Head of Operations with everything from operations scheduling, customer service management and reporting, to assisting our sales team on reports, stock management and operational issues.

Main Duties:

• To provide customer service and technical support across our customer base
• To liaise closely with our sales and maintenance teams (both in-house and sub-contractors) to schedule repair and maintenance visits, providing guidance and advice on how to efficiently deal with the issue at hand and following up to ensure the issues are closed in order to report back to the Customer.
• To provide Customer Support to our Customers, scheduling our Maintenance Operatives to attend to tasks and maintenance issues as they arise, ensuring they are attended to in a timely manner in according with our KPI requirements.
• To generate Quotations to Customers for ancillary parts and jobs
• To order supplies as requested by our Maintenance Teams
• Liaising with the Manufacturer on fault reporting, troubleshooting and reporting Warranty Purchase Orders to our Accounts Department for Invoicing
• To manage our WEEE reporting obligations, monthly and annually
• To become proficient in our Smart Bin platform, answering queries from Customers, onboarding new customers and providing training.
• Assisting our Sales and Maintenance teams with Account Set Up forms or Security Process forms
• Manage projects such as information campaigns arranged with Customers - organising artwork briefs, artwork sign-off with Customer, Print, Scheduling of Campaign posting
• To begin to build processes and procedures for our Operations teams
• To efficiently navigate the uncertainty that can arise from last-minute priorities forcing a deviation in scheduled jobs, prioritising and reorganising as necessary.
• To issue follow-up reports to Customers on closed jobs
• To provide admin support to our regional sales managers
• To manage and update the in-house CRM system
• To provide monthly reporting or Ad-Hoc obligations to customers
• To assist the Head of Operations with stock and logistics management
• To manage stock and tracking of parts and licence renewals
• To assist the Head of Operations and Sales team with tender management
• Occasional travel including overnights may be necessary both inside and outside Ireland

Candidate Requirements:

• The successful candidate will be fluent in both oral and written English (with fluency in German or Dutch an advantage) and have an excellent telephone manner.
• Strong experience in operations, logistics or similar environment
• Proficient in Microsoft Office suite, particularly Excel and Outlook with a good general knowledge and ability to adapt to new IT systems
• Knowledge of Salesforce or an alternative CRM system
• Customer Service experience in a similar environment / industry
• Experience in managing a team of service operatives for scheduling, advice and follow-up
• Ability to integrate and work with a tight-knit team of direct colleagues and subcontractors alike
• Interest in sustainability and renewables
• Available and willing to travel nationally and internationally if required

Individual - Desirable Competencies

• Positive "Can Do" attitude
• Strong ability to work independently
• Ability to forge good working relationships with colleagues
• Creative and willing to learn new aspects of the business
• Strong planning and organisation skills
• Customer focused with strong oral and written communication skills
• Flexible team player
• Solution orientated with a strong work ethic

Company Benefits:

• Generous renumeration package
• Promotion possibilities
• Travel

Notes

• This position is a full-time office-based appointment.
• Ballymount is served directly by only one bus route, so a car may be an advantage for commuting, but is not necessary for the position.

About Us

We are Panda. We value waste.

We're in the business of waste management but that doesn't just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other's wellbeing, encourage development, and support growth because we know we're stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don't walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results - knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)