Customer Service Specialist
The location of the role is Amersham (onsite).
The duration of the contract is 12 months.
The pay rate on offer is £22 per hour (via PAYE). (37.5 hours per week)
Preference for bilingual candidates - English and either Italian, French OR Spanish
Key accountabilities of the role
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
- Invoicing of service interventions
- Dispute Handling
- Deep dive into stock discrepancies and follow up
- Physical Inventory support
- Activating contracts within in-house systems
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
- To provide excellent customer service for customers, both internal and external
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Experience, Skill requirements & qualifications
- Written and oral fluency in English (an additional European language Spanish, Italian, French preferably)
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workloadProblem solving skills, initiative, proactive / pre-emptive and strong attention to detailCompetent MS Office skills and be comfortable working with different systemsPrevious client and customer service experienceAbility to work well in a busy customer service environmentAttention to detail and ability to prioritiseFlexibility and willingness to work as a team member
