Telford
Ref: 8222CS
Company Profile
A well-established European FMCG manufacturer, known for quality products and a focus on sustainability.
Responsibilities
French speaking Customer Service Associate
Location: Telford
Hybrid work after probation period
Salary: circa £27,000 per annum
Ref: 8222CS
Main duties: To provide excellent customer service as well as sales and administrative support.
The role
- Provide excellent customer service; maintain and support development of customer accounts
- Act as the first point of contact for any customer enquiries
- Process orders through the system and send customer confirmations and estimated delivery dates
- Support sales team with administration including sending quotations or reports
- Record customer feedback and suggest areas for improvement to increase customer satisfaction
- Monitor competitor activity and assess for areas of growth
- Ensure the database remains up-to-date with customer details
- Attend annual exhibition
Candidate's Profile
- Fluent in French (written and spoken) - Essential
- Fluent in German (written and spoken) - Beneficial
- Previous experience in customer service and/or sales support, ideally within FMCG sector - Essential
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- Computer literate (MS Office, Internet)
- Able to work in a fast paced environment
