Mandarin speaking Airline Reserevations Consultant needed
My client currently seeking a Reservations & Ticketing Agent to join our professional dedicated team. In this role, you will be responsible for reservation sales, ticketing and reporting services for the airline's clients.
About you:
- Good standard of written and spoken English
- Good standard of numeric skills
- Fluent Mandarin - speak, read & write - essential
- Minimum two years' experience in an airline reservations and ticketing role
- Strong Reservations, Fares & E-Ticketing experience in Amadeus
- Good knowledge of MS Word, Excel and Outlook
- Ability to act professionally under pressure
- Excellent telephone manner
- Ability to work as part of a team and individually
- Customer focused, well-presented and well spoken
- Good time management and organisational skills
- Excellent attention to detail
Your Responsibilities:
- Taking reservations calls from both direct passengers and trade partners
- Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
- Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
- Daily & monthly airline sales reports and reconciliation
- Providing excellent customer service both on the telephone and face-to-face
- Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.
Package:
- £29,000 raising to £30,000 after probation
- 21 days annual leave increasing to a maximum of 25 days, excluding bank holidays
- Life and medical insurance
- Employee Assistance Program
- Pension after 3 months
- Collaborating with a team of professionals
- Multi-cultural working environment
Please email or apply here now
