Reservations & Ticketing Agent (Mandarin Speaking) Central London - Office Based
If you enjoy the pace of airline reservations, love getting fares right the first time, and want to work for a global travel company supporting a major international airline client, this could be a great next step.
A global travel company is looking for an experienced Reservations & Ticketing Agent to join their London team. You'll be working in a multicultural environment, handling bookings, ticketing, passenger support and detailed reporting. Fluent Mandarin (spoken, read and written) is essential for this role.
What you'll be doing
- Handling reservation calls from passengers and travel trade
- Creating bookings, processing changes, issuing and reissuing tickets and EMDs
- Managing invoices, payments and strict reporting procedures
- Completing daily and monthly sales reports and reconciliations
- Supporting customers over the phone and face to face
- Handling reissues, upgrades, reroutes and group bookings
- Liaising with local and overseas teams for the airline client
What we're looking for
- Fluent Mandarin (speak, read, write)
- Minimum two years' airline reservations and ticketing experience
- Strong Amadeus skills including fares, e ticketing and manual fare builds
- Excellent communication and customer service abilities
- Calm, professional and detail focused
- Confident using Word, Excel and Outlook
- Strong teamwork and time management skills
What you'll get
- 37.5 hour week, office based
- 21 days holiday rising to 25, plus bank holidays
- Life and medical insurance
- Pension
- Employee Assistance Programme
- Spacious modern office in central London
- Supportive, multicultural team environment
If you're passionate about aviation and enjoy a role where accuracy and customer care really matter, I'd love to hear from you.
Email your CV to or call quoting reference 60553.
