Customer Success Associate (English and German Speaking) page is loaded Customer Success Associate (English and German Speaking)remote type: Remotelocations: UK- Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ000403insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at Job Description: Work within our internal CRM system to handle customer success cases in a timely and professional manner - may include churn escalations and price negotiations. Work within Salesforce CPQ to adjust renewal quotes for customer review. Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues. Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract. Proactively engage with your portfolio of CSM accounts Lead mid-year reviews for your portfolio of customers, manage renewals and monitor customer health scores. Qualifications Fluent in German and English. French or Finnish is advantageous. Experience, or the equivalent training/degree, working in customer support, billing support, or customer success - ideally at a software company. Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. High level of attention to detail with the ability to handle a variety of tasks and projects at once. Exceptional verbal and written communication skills.The salary range in United Kingdom for this position is 32,000.00 to 40,000.00 GBP Annual.Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target.We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process. Additional Information All your information will be kept confidential according to EEO guidelines.Learn more about our high-energy, high-performance global team:Background checks are required for employment with insightsoftware, where permitted by country, state/province.At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
