We are seeking a Dutch/French Speaking Customer Service professional to join a team in the Energy & Natural Resources industry. This permanent role is based in Motherwell and requires excellent communication skills to provide outstanding support to customers.
Client Details
The employer is a small-sized organisation operating in the Energy & Natural Resources industry. They are committed to delivering exceptional services to their customers and fostering a professional and supportive workplace environment.
Description
- Respond promptly and professionally to customer inquiries in both Dutch and French.
- Provide accurate information about products and services to customers.
- Resolve customer complaints efficiently while maintaining a positive relationship.
- Update and manage customer accounts accurately in the system.
- Collaborate with internal teams to address customer queries effectively.
- Monitor and track customer feedback to improve service levels.
- Support the team in achieving customer satisfaction goals.
- Adhere to company protocols and maintain confidentiality at all times.
Profile
A successful Dutch/French Speaking Customer Service professional should have:
- Fluency in both Dutch and French, alongside English language proficiency.
- Previous experience in customer service or a related role.
- Strong problem-solving and organisational skills.
- Attention to detail and a commitment to delivering high-quality service.
- Proficiency in using customer service software and tools.
- Ability to work effectively in a team-oriented environment.
- A professional attitude with excellent communication skills.
Job Offer
- A competitive salary ranging from 25,200 to 30,000 depending on experience.
- Permanent contract offering job security and stability.
- Office Based
- An opportunity to work within the Energy & Natural Resources industry.
- Exposure to a supportive and professional work environment in Motherwell.
- Opportunities for personal and professional growth.
