E-commerce Executive

French E-commerce Executive- Luxury Jewellery-£35,000 + Benefits- Hatton Garden, London/ Hybrid

The Role

Are you fluent in both French and English, with experience managing e-commerce websites and creating engaging online customer experiences? Would you enjoy helping a leading luxury jewellery brand grow its presence in the French market while developing your own digital career?

Diamonds Factory is looking for a French E-commerce Executive to join our growing international team.

Reporting to the Global Ecommerce Manager, the French E-commerce Executive will support the day-to-day trading and optimisation of our French website. You'll work closely with teams across Ecommerce, Marketing, Merchandising, Design, Development and Customer Service to improve website performance, launch exciting campaigns and enhance every stage of the customer journey.

This is a fantastic opportunity to build your career with one of Europe's leading online luxury jewellers, helping to deliver an outstanding online shopping experience for French-speaking customers.

If you enjoy combining creativity with commercial thinking, you'll feel right at home.

If you're ready to help shape the online experience for customers across France, we'd love to hear from you apply today and become part of the Diamonds Factory story.

Key Responsibilities:

• Manage and update the French e-commerce website, including products, promotions and content.
• Translate and localise website copy, product descriptions and marketing materials into fluent French.
• Ensure pricing, product information and promotional messaging remain accurate.
• Support seasonal campaigns, product launches and trading activity.
• Monitor website performance using GA4, Hotjar and other reporting tools.
• Share ideas and insights to improve conversion rates and customer experience.
• Support SEO, CRM, email marketing and paid media activity for the French market.
• Research competitors and emerging e-commerce trends.
• Work collaboratively with internal teams and provide translation support when required.

The Company

Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.

Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet.

With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market.

The Benefits

• £35,000 salary plus benefits.
• Hybrid working from our Hatton Garden office.
• Jewellery discounts and additional company benefits.
• Join a supportive and collaborative team.
• Build your skills within a respected international luxury brand.
• Gain experience across multiple digital channels and international markets.
• Plenty of opportunities to grow your e-commerce career.

The Person

We're looking for someone who is organised, commercially aware and enjoys working in a fast-moving digital environment.

You'll ideally have:

• Fluent French and English, both written and spoken.
• Experience in e-commerce, digital marketing, online trading or website management.
• Knowledge of Shopify, Magento or similar CMS platforms.
• Experience using Google Analytics 4 (GA4).
• Excellent attention to detail and organisational skills.
• Strong communication skills and the ability to work across multiple teams.

It would also be beneficial if you have experience within luxury retail, jewellery or fashion, along with knowledge of SEO, Hotjar, conversion rate optimisation and multilingual e-commerce websites.