Junior Telesales & Customer Care Advisor (Italian Speaking)
Primary Location: UK or Italy (open to smart working)
Working Pattern: Full-time
Contract Type: Permanent
Main Purpose of Role:
Being part of a dynamic Sales team, you will report to the Telesales and Customer Care Manager. It will be your responsibility to provide a first class breeding advisory service to dairy and beef farmers on a portfolio of products and services offered to achieve genetic improvement in the customer s herd.
Key Responsibilities:
To review, plan and prioritise the daily customer call schedule
To provide first class advice on products & services in order to fit to the customer requirements
To manage and build a database of customers in order to achieve your individual targets
To establish & maintain good customer relationships and provide excellent customer service at all times
To develop & maintain knowledge of the portfolio of products & services
To develop & maintain knowledge of the industry and market trends
To ensure that the company policies and procedures are adhered to
To continuously develop and improve both themselves and the working practices
To comply with Company policy and best practise in security, legal and regulatory compliance
To ensure that all H&S responsibilities are fulfilled and that the team s (including the role holder), visitors and contractors safety and welfare is maintained
To complete any other duties as required from time to time.
Essential Skills:
Strong/Fluent in Italian
Excellent communication & organisational skills
One to two years of previous sales or call centre experience
An excellent work ethic and ambition to succeed
Must have excellent customer service skills
An interest in agriculture or cattle breeding would be advantageous although not essential
Motivated and driven to achieve result
A strong communicator both verbally and written
Enhanced Benefits:
Competitive Salary
Commission Bonus
Annual leave entitlement starting at 26 days
