Position: Customer Service Administrator, Full-time Office Based
Salary: 28,000,
Location: Hailsham, East Sussex
Our client is looking to recruit a customer-focused Customer Service Administrator to join their team in Hailsham, East Sussex. This is a varied role supporting customers, processing orders and working closely with sales, warehouse and logistics teams.
Key Responsibilities
- Respond to customer enquiries by phone and email.
- Process orders, returns and exchanges accurately.
- Resolve customer queries and issues professionally.
- Maintain accurate customer and order records.
- Produce weekly reports for key customer accounts.
- Manage promotions to support product sales.
- Liaise with warehouse and logistics teams to ensure timely deliveries.
- Work closely with sales and other departments to support customers.
About You
- Ideally 2/3 years' customer service experience.
- Fluent in both French and English.
- Good communication and organisational skills.
- Problem-solving ability with a positive, customer-focused approach.
- Good Microsoft Office skills, particularly Excel, Word and Outlook.
- Accurate, well organised and able to work independently and as part of a team.
Working Conditions
- Full-time role
- Office based, with one day a week working remotely after the probation period.
- Working hours are 8am to 4pm, Monday to Friday.
- 23 days holidays.
- Discretionary yearly bonus.
Applicants must live within a reasonable commuting distance of Hailsham.
Interested candidates should forward their CV in strictest confidence to Paul Davidson
