French speaking Customer Service & Sales Advisor

Job title: French speaking Customer Service & Sales Advisor

Salary: Around £30,000 + 15% annual bonus

Location: Basingstoke, Hampshire (Hybrid – a mix of Homeworking and Office-based)

Contract: Permanent

Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client’s team as a French speaking Customer Service & Sales Advisor.

The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers.

We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client’s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy.

Responsibilities:

• Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded.
• Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns.
• Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth.
• Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions.
• Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support.
• Maintain accurate records of customer interactions and sales activities in our CRM system.

Requirements:

• Fluent in French (both written and spoken) is essential.
• Previous experience in customer service, sales support, account management, or inside sales.
• Strong interpersonal and communication skills, with the ability to build rapport with customers.
• Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction.
• Excellent organizational skills, with the ability to multitask and prioritize effectively.

Benefits:

• Competitive salary package.
• Private Healthcare.
• Great pension contribution.
• Staff discount on products.
• Competitive holiday allowance.

If you are a motivated and customer-focused individual with French language skills, we would love to hear from you!

If interested, please apply or send your CV direct to t.chau@eurolondon.com