Job Title: Customer Care Adviser - GERMAN SPEAKING
Salary: 26,000
Location: Canary Wharf, London
Hours: 40 paid hours per week.
Shifts: Monday - Friday (8 hour shifts) Anytime between 07:00am -6:00pm
Main Purpose of Role
We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled.
You will be responsible for incoming calls/email and outbound calls across the full range of airline customer queries.
If you are flexible, have a positive attitude, great attention to detail and experience with Amadeus GDS, you are probably the one we are looking for!
Skills Requirements
- Proven Amadeus GDS experience
- Airline or travel experience
- Experience of working in a fast paced Customer Care environment whilst maintaining a
- high level of attention to detail
- An effective team player with a "can-do" attitude
- Passionate about providing great customer care with a friendly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
- Managing your own workload and time, whilst developing effective and supportive
relationships with colleagues and customers
What are we looking to achieve?
- Help customers and solve their problems in an accurate and efficient manner
- Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
- Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
- High degree of accuracy and skill in using systems and entering data including Amadeus GDS and
- Sales force
- Develop and improve processes and ways of working
- Troubleshooting with customers
- Other administrative tasks
- Contribute to our positive team spirit and work environment
Why work for us?
- A fun and sociable team environment working culture
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fund raising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of 500
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
