Major Accounts Coordinator - 12 months contract

JOB DESCRIPTION
Midland Transport is looking for a motivated individual to work as a Major Accounts Coordinator (12 months contract) based in Head Office Location, Dieppe, NB, reporting to Customer Service Supervisor.
In this role, you will be the single point of contact for managing an assigned strategic customer portfolio. You will also provide exceptional customer experience and take ownership for effectively monitoring and managing your portfolio. In addition, you will collaborate with process partners in attracting and retaining clients.
The position is Monday to Friday day shift.

RESPONSIBILITIES

• Take ownership of the assigned key accounts and portfolio, ensuring exceptional customer experience and expectations are met.
• Proactively review and monitor assigned portfolio to prevent issues.
• Ensure all customer inquiries and concerns are handled and escalated with Superior Quality Service.
• Assist with onboarding of new accounts.
• Run daily, weekly and period-end reports in a variety of different formats.
• Communicate with operations and sales when required and ensure all parties are updated on items and issues as they occur.
• Assist with overflow in the call center as requested.
• Coordinate special movement of freight, trace shipments and research adjustments.

QUALIFICATIONS

• Education Required: Minimum High School diploma or College Diploma.
• 2-5 years call center experience in a fast-paced environment.
• Bilingual - fluent in both English and French.
• Exceptional verbal, written and listening communication skills.
• Ability to analyze and solve problems with strong attention to detail.
• Knowledge of the transportation industry (asset).
• Passionate & proactive in identifying opportunities to enhance value for our customers.
• Proactive and able to assimilate new information quickly.
• Well-developed interpersonal customer service skills.
• Ability to work independently.
• Ability to take the lead and drive resolution when issues arise.
• Proven ability to build and maintain lasting relationships with customers.
• Well versed in Microsoft Office.

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and is a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company; however, only those candidates selected for an interview will be contacted.

ABOUT THE TEAM
With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario, and the northeastern United States. This continued growth and success have been driven by our professional and dedicated team of 1900 employees, drivers, and owner operators, as well as our Company Values that drive our Superior Quality Service.