We are seeking an experienced Italian Speaking Travel Team Manager to join a highly successful luxury travel company working remotely (based in the UK only). Our client specializes in multi-day custom itineraries for discerning travellers and offers custom experiences & solutions throughout Italy.
Lucrative bonus, remote working, trips to Italy, generous holiday allowance and a great working team is on offer along with many other perks.
This exciting Italian Speaking Manager role is ideal for someone with a strong background in travel sales and leadership, particularly within luxury travel, tour operators, or DMCs. You will be responsible for leading and developing a sales team, driving performance, and ensuring that every client enquiry is handled with expertise, care and attention to detail.
Italian Speaking Travel Team Manager Duties:
- Managing sales performance and team cohesion for Travel Design.
- Serving as primary liaison for cross-departmental relationships.
- Monitoring team performance weekly, providing proactive feedback and
- coaching.
- Conducting weekly team meetings, fostering accountability and motivation
- across key metrics (calls, follow-ups, emails, client relations, conversion
- rates); tracks progress and provides solutions.
- Managing lead allocation, considering workload, staff requests, and skill sets
- to optimize productivity and revenue.
- Ensuring successful implementation of new systems and business processes
- through leadership, coaching, and training.
- Developing new sales initiatives.
- Managing sales budgets and targets
- Managing current products and proposes new product offerings.
Italian Speaking Travel Team Manager Essential Requirements:
- At least 2 years team leader/management experience within the travel industry
- Experience selling private tours of Italy Fluent in written and spoken English and Italian.
- Proficiency in staff management, including adapting management style (micro/macro)
- to optimize productivity and well-being.
- Capability in identifying and nurturing staff talent for career progression.
- Proficiency in staff coaching and training on systems and processes, including
- onboarding and off-boarding.
- Ideal but not essential proficiency with Airtable, ZenDesk & Google Suite.
