Central London Monday-Friday 40 hours Up to £35,000
Fluent in German? This role is for you - candidates without it will not be considered!
Are you fluent in German and passionate about delivering exceptional customer service? Join our London team as a German speaking Sales Operations & Customer Service Executive, supporting some of the world s most reputable fashion brands. You ll manage key accounts, streamline order processes and play a pivotal role in ensuring customer satisfaction across their global portfolio. If you thrive in a fast-paced environment and love building strong relationships, this is your chance to make an impact in the fashion industry.
One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who is fluent in German. You must be highly experienced, organised and detail oriented.
To be considered Fluent in German. B2B Sales, a minimum of 1-2 years general office experience and you must have a minimum of 3 years UK based work experience in a similar role.
Preferred Skills
- Fluent in German(Essential)
- B2B Sales
- Minimum of 1-2 years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Excellent working knowledge of Microsoft Office, in particular, Excel
- STYLEman experience is desirable, but not essential
- Excellent communication and organizational skills
- Passionate about customer service
- An eye for detail
- Excellent verbal and written communication skills
Roles and Responsibilities
- Responsibilities below apply to the customers/accounts within the DACH Region only which this role is accountable for:
- Build strong relationships with account contacts to understand their operational needs and service expectations
- Produce orderbooks focusing on customer requirements and business targets
- Keep your manager informed of any challenges with your customers/orders etc
- Enter orders into the system where required
- Manage and input customer data including, pricing, part numbers and VAS
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
- Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
- Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
- Build and develop strong working relationships with external and internal customers
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience
- Assist customers with pricing, credits, invoices and terms
- Attend any training and development courses
- All other duties and special projects as assigned
What s in It for You?
- Up to £35,000 (depending on qualifications & experience)
- 25 days of annual leave + bank holidays
- Additional days holiday between Christmas and New Year if the Directors decide to close the business
- Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
- 1-day WFH after probation and training at the company s sole discretion (non-contractual)
- Workplace Pension Scheme
- 60% Discount on our products that we have on Ecommerce
- Sample sales 2+ times a year
- Short Leave with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
- Statutory sick pay
- Annual pay review and/or bonus at the Directors discretion
Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.
