French - Customer Service Team Leader

Customer Service Team Leader French Speaking

Fixed Term Contract Full Time

Ashford

PLEASE NOTE THIS IS A FIXED TERM CONTRACT POSITION 6 MONTHS 12 MONTHS WITH THE POSSIBILITY OF GOING PERMENANT FOR THE RIGHT CANDIDATE!

We are currently seeking six highly motivated and service-driven French-speaking Customer Service Administrators to join our client s dynamic team on a fixed-term contract.

If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, process-focused environment, we d love to hear from you.

Duties will include but not be limited to:

• Supervise and support a team of customer service employees to ensure excellent customer satisfaction.
• Conduct regular one-on-one meetings to provide guidance, feedback, and performance support.
• Oversee health and safety compliance within the customer service department.
• Coordinate and deliver induction and training programs for new and existing staff.
• Maintain accurate records and follow internal processes to ensure full compliance.
• Collaborate closely with internal teams including Sales, Logistics, and Finance.

The successful candidate will have/be:

• Previous customer service advisory experience, ideally within a fast-paced and regulated environment.
• Previous supervisory or team leader experience
• Strong email-writing skills with an ability to communicate clearly and professionally.
• Highly process-driven, organised, and detail-oriented.
• Confident using advanced Excel (e.g., VLOOKUPs, pivot tables).
• Comfortable with a phone-heavy role and able to build rapport quickly.
• Experience in sales order processing or administration is highly desirable.

This role offers an excellent opportunity to join a respected, global organisation where you can develop your skills, contribute to meaningful work, and be part of a supportive team committed to delivering exceptional service!

If you feel you meet the above criteria & are ready for a new challenge, then please apply online for immediate consideration.

This role is being handled by Nicole Howe & Holly Ensoll, Business Support Consultants for Pearson Whiffin Recruitment.

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