Overview
French speaking Reservations Coordinator - London
Salary: Circa £29,000 per annum plus lunch voucher and great benefits
Ref: 4313RF
Company Profile
A well-established luxury hotel chain with a presence throughout the UK and globally
Responsibilities
Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations
- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
- Process, confirm, amend and cancel reservations accurately within the reservation systems.
- Provide detailed information to guests regarding hotel services, room availability and rates.
- Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
- Build positive relationships with guests and internal teams through clear, professional and courteous communication.
Candidate Profile
- Fluent in French (written and spoken) essential
- Experience working in reservations / hospitality beneficial
- Customer service experience a plus
- Excellent communication skills with the ability to interact professionally
- Ability to prioritise and multitask
- Must be able to work shift patterns
