German speaking Sales Support Coordinator with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station Hybrid working 3 days in the office, 2 Working from Home.
THIS IS A GERMAN SPEAKING ROLE PLEASE DO NOT APPLY IF YOU DO NOT SPEAK GERMAN OR LIVE WITHIN A COMMUTABLE DISTANCE OF THE MILTON KEYNES OFFICE
Role description:
- Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.
- Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.
- Provide product, program, compensation plan, and business information as necessary.
- Assist with order processing, enrolments, and setting up new customers
- Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff.
- Identify, report, and follow-up on website issues to ensure corrective action is taken.
- Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected.
- Alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.
- Escalate unresolved problems when necessary.
- Document all contact information according to Standard Operating Procedures.
- Representing the brand, maintaining a professional, competent, and positive demeanour at all times.
