Advancing People Multilingual is recruiting for a German Speaking Sales Support Advisor on behalf of an established and rapidly growing international distributor, specialising in premium products, based in Chesterfield, Derbyshire.
This is a fantastic opportunity for a customer-focused individual who enjoys solving problems, building relationships and delivering an exceptional customer experience.
The Role
Working as part of a growing Customer Service team, you will support German speaking trade and retail customers, ensuring queries are handled efficiently and customers receive outstanding service throughout their after-sales journey.
Key Responsibilities:
- Provide after-sales support to German & English-speaking customers via telephone, email and messaging.
- Manage warranty claims, spare parts requests and aftercare enquiries from initial contact through to resolution.
- Liaise with internal technical and logistics teams to resolve product and delivery issues.
- Support communication between German speaking customers and internal departments, including translation where required.
- Maintain accurate customer records and ensure all cases are followed up promptly.
- Identify recurring customer issues and contribute ideas to improve service and processes.
About You
- Fluency in German
- Previous experience in customer service, after-sales support or a similar customer-facing role.
- Excellent communication and problem-solving skills.
- A proactive, organised approach with the ability to take ownership of customer enquiries.
- A genuine commitment to delivering excellent customer service.
- Experience in a technical support, manufacturing or product-based environment, along with familiarity with CRM or case management systems is desirable but not essential.
This is a full-time permanent position offering a basic salary of 30,000 + 13% Bonus
Apply now!
Advancing People - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
