French Speaking Customer Service Administrator
Location: Exeter, Devon – Hybrid Working
Salary: £24,500 per annum
Contract: Permanent, Full-Time
Hours: 35.25 hours per week
We are recruiting for a French Speaking Customer Service Administrator to join an established international business based in Exeter.
This is a varied position combining B2B customer service, sales administration and order management. You will be responsible for supporting French-speaking customers, processing orders and ensuring deliveries and customer enquiries are handled efficiently.
The Role
- Process customer orders, credits and pricing adjustments accurately
- Manage customer enquiries and resolve issues in a timely manner
- Monitor deliveries, backorders and product availability
- Maintain strong relationships with customers and internal departments
- Liaise with logistics and sales teams to ensure smooth order fulfilment
- Handle customer complaints and provide effective solutions
- Maintain accurate customer records and update internal systems
- Support sales reporting and general administrative activities
About You
- Fluent French and English, both written and spoken – essential
- Previous B2B customer service or sales administration experience
- Excellent communication and organisational skills
- Strong attention to detail and ability to manage multiple tasks
- Confident using Microsoft Office, particularly Excel and Outlook
- Comfortable working with customer orders, enquiries and deadlines
- Proactive, adaptable and able to work independently or as part of a team
- Experience with SAP or other ERP systems would be advantageous but is not essential
What's on Offer
- Hybrid working with flexibility to work from home
- 25 days' annual leave, increasing with service
- Up to 70% staff discount
- Pension scheme with up to 6% employer matching
- Option to buy or sell annual leave
- Early finish on Fridays
- Cycle to Work Scheme and additional employee benefits
This is a fantastic opportunity for a French-speaking professional with a background in customer service or sales administration to join an established international business.
If interested, please apply today.
