London or Amsterdam | Hybrid Working | SaaS & Sustainability Technology
Join an innovative, international technology company helping organisations improve supply chain transparency, strengthen traceability and meet sustainability and regulatory requirements.
As Customer Success Manager, you’ll manage a portfolio of complex, international customers, ensuring they achieve lasting value from a technology platform designed to support more responsible and transparent supply chains.
This is an opportunity to combine relationship management, project coordination and commercial ownership in a growing, mission-driven business committed to making a positive environmental impact.
Build trusted relationships with customer stakeholders, from operational teams to C-suite executives.
Lead customer onboarding, including project planning, platform implementation, data integration, training and go-live.
Drive product adoption, customer satisfaction, retention and subscription renewals.
Coordinate supplier onboarding and engagement to improve data collection and supply chain participation.
Provide customer support, resolve platform queries and coordinate technical escalations.
Identify upselling and cross-selling opportunities in collaboration with Sales.
Gather customer feedback and work with Product and Engineering teams to improve the platform.
Develop customer success stories and support advocacy initiatives.
Improve internal processes, tools and playbooks to help scale the Customer Success function.
At least four years of Customer Success experience within SaaS, ideally in sustainability, ESG or compliance technology.
Experience managing large, international customer accounts and multiple business-critical projects simultaneously.
Business fluency in Dutch and English; German is an advantage.
Excellent communication and presentation skills, including confidence engaging senior executives.
Strong commercial awareness and a customer-first mindset.
Highly organised, proactive and comfortable working in a dynamic, international environment.
Experience with Customer Success or client engagement tools.
A collaborative approach and the ability to work effectively across Sales, Product, Support and Engineering.
A genuine interest in sustainability, climate action and environmental impact.
Competitive salary and employee share plan.
25 days of annual leave plus public holidays.
Enhanced pension, life insurance and health insurance.
Hybrid working, with three days working remotely and two days per week in a London coworking office.
The opportunity to contribute to technology supporting more sustainable and transparent global supply chains.
Location: London preferred; Amsterdam may also be considered.
