French Speaking Customer Service Representative
We're looking to have a chat with people that are fluent in French and English with a passion for helping and supporting customers for a new full time permanent opportunity based in Dunfermline however the role is hybrid only 2 days in the office.
Location - Dunfermline - Hybrid - 2 days office and 3 days at home
Salary - 30,000
Hours of work - Full time Monday to Friday
Job Profile:
This growing multilingual team based in Dunfermline is responsible for supporting customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract.
Duties and responsibilities:
Answer all customer enquiries concerning operation and configuration of clients products
Order Management of sales and service requests
Contract Administration/Management
Effective management of Customer complaints and enquiries relating to service and products
Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues
Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs
Maintain Customer and product records throughout the sale or rental period
Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity
Communicate detailed information to Customers and internal stakeholders in a clear and concise manner
Skills and experience required:
Previous experience within an international customer service/operations or logistics environment essential
Fluent French language speaker
Total commitment to providing an exceptional customer experience
Ability to work in a fast paced environment and to be able to effectively manage multiple tasks across several business systems
Excellent attention to detail
Must be able to challenge others to deliver exceptional service to your Customers
Excellent verbal and written communication skills
Proven problem solving ability and significant commercial awareness
Good interpersonal skills with a consultative communication style
Good PC skills (MS Office applications)
Team player
If you are interested please apply with your most up to date CV ASAP.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
