We are currently recruiting for a Customer Service Coordinator on behalf of our client located in Oakham. This position plays a pivotal role providing exceptional service and support to existing and new customers. The team member would be responsible for addressing enquiries, resolving issues, and facilitating professional interactions with customers through various communication channels, both verbal and written. The right candidate would possess strong interpersonal skills, problem-solving abilities, and a commitment to delivering high-quality service.
This is a full time permanent role. Salary £25K - £30K depending on experience and language level. (German) It is also a hybrid role 3 days working in the office and 2 days working from home. 3pm finish on a Friday
Responsibilities
- Respond to all customer enquiries via Phone, email or in person, promptly and professionally.
- Supporting customers with product information, pricing, availability, and order management/ processing
- Maintaining customer and internal systems (where appropriate)
- Providing troubleshooting support for technical issues related to products or services.
- Liaise with departments within the UK office and factories (both Poland and China), to ensure customer enquiries are managed effectively and ensure resolutions in a timely manner.
- Stay informed and up to date with products, services, and policies to provide accurate information to customers.
- Collaborate with team members to improve processes, continually improve service quality and support.
- Working alongside line manager, on a day-to-day basis, supporting the Customer Service department
- Regularly participate in training sessions and workshops to enhance product knowledge, communication skills, and customer service techniques
- Adhere to company policies, guidelines and standards for professionalism, confidentiality, and ethical conduct.
Requirements
- German speaking, a strong advantage
- Proven experience in Customer Service, Retail, or related field.
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with customers.
- Effective problem solver
- Ability to multitask, prioritize, and manage time efficiently.
- Adaptability and strong initiative to learn new processes, systems, and products.
- Attention to detail and accuracy in all work carried out.
- Competent user in Microsoft Office, inclusive of Outlook, Teams etc. with proven intermediate level excel skills advantageous.
- Positive attitude, patience, and resilience
- Flexibility to work evenings, weekends, and holidays as an when required in line with business needs.
