Salary: 25,837.50 per annum
Hours: 37.5 hours per week, Monday-Sunday
Shifts: Between 7:00am - 5:00pm
Location:
Initial training: 3 weeks on-site in Liverpool (transport and accomodation costs fully covered if not local)
After training: Remote/home-based
We are seeking a motivated and personable German-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation.
This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided.
Handle customer interactions promptly, professionally, and in a friendly manner
Support customers across multiple channels as a blended agent
Deliver a high-touch, personalised customer experience
Answer queries, resolve issues, and recommend services tailored to customer needs
Promote memberships to non-members and advise on available services
Accurately capture and maintain customer data
Identify, highlight, and escalate service-related issues or trends when required
Meet and maintain individual and team performance targets
Fluent in German and English (spoken and written)
Excellent communication and interpersonal skills
Strong problem-solving abilities with a customer-first mindset
Ability to work across multiple channels and adapt to changing priorities
Positive, proactive, and professional attitude
Previous customer service experience is desirable
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
