Overview
Job Position: Sales Development Representative (German Speaking)
Location: London (Hybrid, in office 2 days per week)
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
OpenTable strives to create a welcoming and inclusive environment with benefits and support to succeed. Hospitality is a core part of our culture.
The Position
OpenTable's Restaurant Sales & Services teams are dedicated to improving restaurants' revenue potential by utilising best-in-brand front-of-house management and online reservation technology. We are looking for a strategic-minded, action-oriented Sales Development Representative to join our team. You will be part of a team of committed, passionate, and hardworking sales professionals focused on ensuring OpenTable's restaurant customers' success and our dining customers' enjoyment.
In this role, you will
- Generate sales leads; assist with sales prospecting on the phone to schedule appointments for Account Executives in your region.
- Implement lead generation programs as developed by the Restaurant Marketing team.
- Craft and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing.
- Provide general sales support to sales teams; ensure lead hand-offs to Account Executives are successful and exceed customer expectations; respond to requests from prospects for additional product information.
- Keep management advised of all activity, including timely preparation of reports.
- Some travel is required for training, market research and sales initiatives, and for organizing, preparing for and attending regional trade shows.
Qualifications & Skills
- Speak fluent German to a native level proficiency (Italian language skills are highly desirable but not essential).
- Successful telesales or call-center track record with a history of exceeding objectives.
- Customer-first mindset with the ability to nurture trust and confidence with customers.
- Ability to understand and resolve current and future business needs; willingness to go above and beyond to ensure customer happiness.
- Continuous improvement mindset; seek opportunities to improve service, follow through, solicit and apply feedback, and build positive relations.
- Collaborative team player with dedication to shared goals; open communication and accountability for own actions.
- Creative and innovative, with approaches to achieve goals and tackle problems.
- Receptive to new insights, methods, and technologies; comfortable taking calculated risks to accomplish goals.
- Commitment to ongoing training and development; actively building knowledge, skills and abilities.
- Proactive in seeking and applying feedback to improve performance; demonstrates urgency and persistence; seeks to improve processes, products, and services.
Benefits
- 25 vacation days per year in addition to statutory UK Bank Holidays
- One Celebration Day per calendar year
- Private Health, Dental, and Life Insurance
- Employee Assistance Program (EAP)
- Pension Fund
- Bike2Work
- Season Ticket Loan
- Reimbursable eye tests and up to 100 GBP toward VDU glasses
- Perkbox & business discounts
Working at OpenTable
At OpenTable, we foster a global and dynamic work environment with a schedule that accommodates a global workforce. Responsibilities may align with conventional business hours, but there may be occasions to manage communications outside regular hours to collaborate with international colleagues, respond to restaurant partners, and address urgent matters. OpenTable complies with local laws and regulations.
Inclusion & Accommodations
We're committed to a workplace where everyone belongs and can thrive. We welcome diverse voices and foster a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, please reach out to your recruiter to request any accommodations.
