German speaking Customer Service Representative
6 month Fixed Term Contract
£30,000 pro rata
Ruddington, Nottingham
Our client is a global manufacturing business based in Ruddington.
We are looking for a German speaking Customer Service Advisor to join the team for a 6 month fixed term contract.
Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination - both externally with assigned accounts and internally with other company functions.
The primary focus of this role will be the protection and growth of business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.
Responsibilities:
- Where price lists, pricing tools or standard pricing exists, issue quotations promptly to assigned customers
- Follow up to close all quotes generated verbally, via email or through SAP to assigned customers to ensure protection and growth of business
- Follow up to close selected incremental quotes generated verbally or via email to assigned customers to support proliferation of new products
- Perform detailed contract review to ensure compliance with customer requirements
- Accurate & timely entry of customer orders in SAP
- Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy
- Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfilment
- Process customer returns
- Resolve customers credit and invoice issues in conjunction with Finance department.
The ideal candidate
- Must have good language skills in both English and German
- Previous sales/customer service related experience preferred
- Ability to work under tight deadlines, both independently and in a team
- Strong problem solving skills
- Strong communication skills listening, verbal and written.
- Strong attention to detail and time management skills.
Please do get in touch if you would like to hear more .
