Multi-Lingual Operations Sales Administrator

About the Role

Kyron Street Ltd, part of the Panda Group, is an Irish company specialising in smart waste management for the public and private sectors. We are the largest distributor of the Bigbelly smart waste platform and deploy it across 15 countries in Europe. We are headquartered in Ballymount, Dublin 24, with local offices in Paris, London, Madrid, Malaga, Hamburg and Rome. We work with cities, universities, shopping centres and other facilities to deliver smart and sustainable waste management solutions.

Bigbelly stations are self-powered via solar technology, increasing waste capacity and reducing collection trips. There are over 100,000 units installed worldwide. Bigbelly units are found in many countries including Ireland, New York, Madrid, Paris, Rome, Monaco, Dubrovnik, Malaga, London, Palma and beyond.

Kyron Street has established a sales operation in Spain, Ireland, UK, Germany, Italy and France. We are expanding our Operations Admin staff based in our HQ in Dublin.

The Role

We are seeking a multi-lingual Sales Operations Administrator to assist in day-to-day activities across our deployments in various territories. This is a full-time office-based position. The candidate must have fluent spoken and written English, with fluency in German or Dutch an advantage.

This role offers exposure to many aspects of the business, assisting the Sales Managers and Head of Operations with operations scheduling, customer service management, reporting, and supporting the sales team with reports, stock management and operational issues.

Main Duties

We are a small, efficient team and you will work closely with all departments nationally and internationally. The main duties include, but are not limited to:

• Provide customer service and technical support across our customer base
• Liaise with sales and maintenance teams (in-house and subcontractors) to schedule repair and maintenance visits; provide guidance and follow up to close issues and report back to the Customer
• Provide Customer Support, scheduling Maintenance Operatives to attend to tasks and issues in a timely manner in line with KPI requirements
• Generate quotations for ancillary parts and jobs
• Order supplies as requested by Maintenance Teams
• Coordinate with the Manufacturer on fault reporting, troubleshooting, and reporting Warranty Purchase Orders to the Accounts Department for invoicing
• Manage WEEE reporting obligations (monthly and annually)
• Become proficient in our Smart Bin platform, answer customer queries, onboard new customers and provide training
• Assist Sales and Maintenance teams with Account Set Up forms or Security Process forms
• Manage projects such as information campaigns with Customers, including artwork briefs, artwork sign-off, Print, and scheduling of Campaign postings
• Develop processes and procedures for Operations teams
• Adapt to last-minute priorities, re-prioritising and reorganising as necessary
• Issue follow-up reports to Customers on closed jobs
• Provide admin support to regional sales managers
• Manage and update the in-house CRM system
• Provide monthly reporting or ad-hoc obligations to customers
• Assist the Head of Operations with stock and logistics management
• Manage stock and tracking of parts and licence renewals
• Assist the Head of Operations and Sales team with tender management
• Occasional travel, including overnights, may be necessary inside and outside Ireland

Candidate Requirements

• Fluent in both spoken and written English; fluency in German or Dutch is an advantage
• Strong experience in operations, logistics or a similar environment
• Proficient in Microsoft Office, especially Excel and Outlook; ability to adapt to new IT systems
• Knowledge of Salesforce or an alternative CRM system
• Customer service experience in a similar environment/industry
• Experience managing a team of service operatives for scheduling, advice and follow-up
• Ability to work with a tight-knit team of colleagues and subcontractors
• Interest in sustainability and renewables
• Available and willing to travel nationally and internationally if required

Individual - Desirable Competencies

• Positive "Can Do" attitude
• Strong ability to work independently
• Ability to forge good working relationships with colleagues
• Creative and willing to learn new aspects of the business
• Strong planning and organisation skills
• Customer-focused with strong oral and written communication skills
• Flexible team player
• Solution-oriented with a strong work ethic

Company Benefits

• Generous remuneration package
• Promotion possibilities
• Travel

Notes

• This position is a full-time office-based appointment.
• Ballymount is served directly by only one bus route, so a car may be advantageous for commuting but is not necessary for the position.

About Us

We are Panda. We value waste. We're in the business of waste management, with a team focused on smarter, safer, and more sustainable recycling and repurposing of materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, employing almost 3,000 people across multiple brands. Our purpose is to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, value diverse skills and perspectives, and care for each other's wellbeing and development.

We expect excellence in how we operate, with high standards, bold thinking, continuous improvement, safety, and practical, cost-effective solutions that move our business forward.

We own what we do and take pride in our work. We address problems together and are trusted to act with integrity and accountability. Our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)