As the German speaking Customer Service Administrator, you will process orders for bespoke furniture products whilst resolving B2B customer issues in German over the phone and email. The role is a 9month contract to cover a busy seasonal period and if performance is high, they will look to keep you on.
Client Details
The client is a high end Scandinavian manufacturer who service retail businesses across Europe. They have a highly supporting Customer Service team with excellent training and a multicultural office set up which services different regions.
Description
As the German speaking Customer Service Agent, you will:
- Manage customer enquiries via email and phone, ensuring prompt and professional responses.
- Process and track customer orders, ensuring accuracy and timely delivery.
- Maintain accurate records of customer interactions and transactions in the system.
- Coordinate with internal teams to resolve customer issues and ensure satisfaction.
- Prepare and distribute customer-related reports and documentation as required.
- Assist in the development and improvement of customer service processes and workflows.
- Support the team with general administrative tasks, including filing and data entry.
- Adhere to company policies and ensure compliance with industry standards.
Profile
A successful Customer Service Admin should have:
- Fluent German and English language skills
- Experience in Customer Service
- Be able to navigate different systems and solve complex customer issues
- Ideally have order processing experience
Job Offer
You will be paid 36,000 with company benefits and scope to become permanent.
