Customer Success and Relationship Manager (French Speaking)
Job Overview
Based in London, this is an exciting opportunity to join a well-established financial technology business where you will play a key role in ensuring clients get the most out of a suite of sophisticated trading and workflow solutions. You will oversee a portfolio of global accounts, driving engagement and success across international financial markets.
Your key responsibilities will include:
- Client Relationship Management: Build and maintain strong, lasting relationships with a portfolio of global and strategic clients, acting as their primary point of contact for all post-sale activity, adoption, and overall satisfaction.
- On-boarding & Adoption: Support clients through on-boarding and training, ensuring they are fully equipped to utilize the available platforms and services to their maximum potential.
- Account Growth: Work closely with the sales team to identify opportunities for expanded product usage, including up-sell and cross-sell initiatives.
- Voice of the Client: Gather and relay client feedback to internal product and engineering teams, helping to shape future developments and improvements.
- Issue Management: Serve as the escalation point for complex client queries, working cross-functionally with technical and product teams to deliver timely resolutions.
- Platform Knowledge: Develop deep expertise across the company's solutions, positioning yourself as a trusted adviser to clients.
- Data-Driven Insight: Monitor client usage and health metrics, using data to proactively identify risks and opportunities.
What's in it for you:
- Career Progression: Exposure to a broad network of London-based and international teams, with clear opportunities for professional development and mentorship.
- Industry Exposure: Work at the forefront of global derivative markets and financial technology innovation.
- Global Reach: Build meaningful relationships with key participants across the world's major financial centers.
- Meaningful Impact: Contribute directly to the smooth running of critical financial market infrastructure.
- Great Culture: Be part of a collaborative, forward-thinking team that values client success and continuous improvement.
Requirements
- Financial Markets Background: A solid understanding of financial markets, trade life cycles, and the broader post-trade landscape.
- Experience: 5+ years in a client-facing role within software post-sales or professional services, ideally managing global accounts.
- Presentation Skills: Comfortable delivering presentations and product demonstrations to institutional and sophisticated clients.
- Languages: Full fluency in English and French is essential. Spanish or Italian proficiency is a strong advantage.
- Communication: Excellent verbal and written communication skills, with a natural ability to build trust and rapport across cultures and geographies.
- Client Focus: Strong listening and analytical skills with a genuine commitment to client satisfaction.
- Adaptability: Able to manage competing priorities in a dynamic, fast-moving environment without compromising on quality or attention to detail.
- Problem Solving: A pragmatic and analytical approach to resolving complex challenges.
- Organisation: Strong time management skills with the ability to juggle multiple work streams simultaneously.
- Self-Starter: Proactive and motivated, with the ability to anticipate client needs and act independently.
- Platform Experience (Preferred): Familiarity with financial technology platforms across the trade life cycle is advantageous.
- Data Skills (Preferred): Comfort working with data and analytics tools to track engagement and drive insights.
Benefits include:
- Comprehensive health and wellness coverage.
- Generous annual leave allowance.
- Continuous learning and development resources.
- Competitive salary, pension, and financial wellness support.
- Company-matched student loan contribution programme.
- Family-friendly benefits and perks for partners and dependents.
