Spanish Speaking Customer Service Administrator
Salary: £25,000
Contract: 12-Month Fixed-Term Contract
Working Pattern:
- Week 1: Monday – Friday, 07:00 – 15:15
- Week 2: Monday – Friday, 09:45 – 18:00
Location: Hybrid working – 1 day per month in the office
Our client is looking for a dedicated and customer-focused Spanish Speaking Customer Care Administrator to join their growing team on a 12-month fixed-term contract. This is an excellent opportunity for someone passionate about delivering outstanding service and building strong customer relationships in a dynamic, international environment.
The Role:
As a key point of contact, you will be responsible for delivering a high standard of customer support across a wide range of queries. Acting as the first line of communication, you will represent the business professionally while ensuring every customer interaction is handled efficiently and accurately.
Key Responsibilities:
- Respond to customer queries and process requests via phone using internal systems and ticketing software
- Make outbound calls where necessary to resolve customer queries and ensure satisfaction
- Build and maintain strong relationships with both new and existing customers
- Handle a variety of customer requests with a proactive and positive approach
- Maintain accurate records and ensure all processes are followed correctly
- Stay up to date with company processes, systems, and product information
- Contribute to ongoing team development and continuous improvement initiatives
Candidate Profile:
- Fluent in Spanish and English (written and spoken)
- Strong IT skills and confidence using systems and databases
- Excellent communication and relationship-building skills
- A proactive problem-solver with a positive and adaptable attitude
- Passionate about delivering exceptional customer service
- Experience within customer service, administration, or order processing is advantageous but not essential
What’s on Offer:
- Hybrid working with minimal office attendance
- Structured working hours with no weekend shifts
- Supportive team environment and ongoing training
- Opportunity to gain experience within an international business environment
This is a fantastic opportunity for a multilingual candidate looking to further their career within customer care and support.
